At flightscastle, we strive to provide clear and transparent policies for all our customers, including our cancellation and refund procedures. We know that unexpected changes can arise, and we want to ensure you're fully informed about our policies before proceeding with your booking.
Cancellation Policy
i) Within 24 Hours of Booking : If you cancel within 24 hours of booking, you are entitled to a full refund without any additional fees. This offers you the flexibility to adjust your plans without any inconvenience.
ii) After 24 Hours of Booking: : If the cancellation is made after 24 hours, it will be subject to the service provider’s specific cancellation policies. As flightscastle acts as an intermediary, we adhere to the terms and conditions set forth by the service provider. Please note that a full refund may not always be possible depending on their guidelines.
iii) How to Cancel : To cancel your booking, please call our customer service directly. We do not accept cancellation requests via email to ensure faster and more efficient assistance.
iv) No-Show Policy : In case you fail to show up for your scheduled booking without prior cancellation, no refunds or waivers of fees will be granted. It is important to arrive on time to avoid losing the value of your reservation.
Refund Policy
i) Refund Process : Since flightscastle is a third-party service provider, refunds will be processed according to the service provider’s policies. flightscastle does not issue refunds directly, but we will support you in navigating the process with the provider.
ii) Refund Timing : Typically, refunds are processed within 10-15 business days. However, depending on your financial institution, it may take additional time for the refund to reflect in your account. In exceptional cases, the process may take up to 60-90 days.
iii) Payment Method : Refunds will be credited to the same account used for the initial payment. Unfortunately, we cannot accommodate requests for refunds to be issued to different accounts or methods of payment.
iv) Service Fees :
Our service fees are non-refundable unless the cancellation occurs within 2 hours of the booking. We recommend reviewing all terms carefully to avoid unexpected fees.
By booking with flightscastle, you agree to our cancellation and refund terms. For more information or assistance, feel free to contact our customer service team or review our full policies on our website. We are here to make your experience smooth and stress-free.
